Frequently Asked Questions

Do you have a toll-free number I can call to speak with a phone agent?

Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time.  Please call 1-800-334-8157 and we will be glad to assist you.

What is a User ID?

Your User ID is your unique credential used to log in to the website, which may be an Email address, Personal Identification Number (also known as a PID), or another unique personal identifier.

Can I access the site on my smartphone/tablet?

Yes, the Camel website can be viewed on your mobile devices.

What are the site requirements to view this site?

You can find our site requirements at https://www.camel.com/FooterLinks/SiteRequirements.

Does R.J. Reynolds Tobacco Company give or sell my name or other personal information to other companies?

You can find our Privacy Policy at https://www.camel.com/FooterLinks/PrivacyPolicy.

What are cookies?

Cookies are little pieces of information that a web site stores on your computer. We use temporary cookies to streamline the login process and to maintain security while adult tobacco consumers browse our website, thereby ensuring that only adult tobacco consumers are on the website. These temporary cookies are also used to increase the efficiency of website visits. To learn more about cookies, please visit https://www.camel.com/FooterLinks/PrivacyPolicy.

How do I enable cookies on my browser?

For further instructions on how to change your cookies settings, please use your browser’s HELP documentation.