Frequently Asked Questions
Do you have a toll-free number I can call to speak with a phone agent?
Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 1-800-334-8157 and we will be glad to assist you.
What is a User ID?
Your User ID is your unique credential used to log in to the website, which may be an Email address, Personal Identification Number (also known as a PID), or another unique personal identifier.
Can I access the site on my smartphone/tablet?
Yes, the Camel website can be viewed on your mobile devices.
What are the site requirements to view this site?
Does R.J. Reynolds Tobacco Company give or sell my name or other personal information to other companies?
What are cookies?
Cookies are little pieces of information that a web site stores on your computer. We use temporary cookies to streamline the login process and to maintain security while adult tobacco consumers browse our website, thereby ensuring that only adult tobacco consumers are on the website. These temporary cookies are also used to increase the efficiency of website visits. To learn more about cookies, please visit https://www.camel.com/FooterLinks/PrivacyPolicy
How do I enable cookies on my browser?
For further instructions on how to change your cookies settings, please use your browser’s HELP documentation.
What do I do if my barcode will not scan/I cannot use my coupon/Coupon would not load?
If you experience this issue, here are some optional next steps:
- Verify that the selected retailer accepts mobile coupons
- Ask the retailer to enter the UPC numbers below the UPC code
- Refresh the site/app by placing finger on top of screen and pulling down
- Check data connection – turn data off and back on
- If connected to Wi-Fi , connect to your own data plan
- Turn off all location services and turn them back on
What do I do if the retailer I selected will not accept my mobile coupon(s)?
Verify that the retailer accepts the coupon, prior to selecting “redeem now”. Retailers are not required to accept mobile coupons even if listed under choose a store.
What if my mobile coupon has expired?
Camel offers new mobile coupons weekly. Check back soon for your next offer.