Frequently Asked Questions

Do you have a toll free number I can call to speak with a phone agent?

Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 1-800-334-8157 and we will be glad to assist you.

What are some other things I need to know about the website?

There are limits on the number of times that you may enter a website in a single day. After you reach that limit you may receive an error message that states, "There is a problem with your Personal Identification Number, please try again tomorrow or call 1-800-334-8157."