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User Not Found

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Answer Challenge Question

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Create a challenge question and provide an email address

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Enter Email Address

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Provide the last four digits of Social Security Number

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In order to verify your account, please enter the last four digits of your Social Security Number. To help verify your account in the future, please select a challenge question and answer.

Please provide the last 4 digits of your Social Security Number. This information was required as part of our registration process and will be used to verify your account information.

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Confirmation

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Thank you. Check your email for instructions about retrieving your User ID or Password. If you do not receive a verification email in your inbox, please check your spam folder. If you require further assistance, please call the contact center at 1-800-334-8157.

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Error

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Incorrect Challenge Question Answer

Our consumer relations team may be able to help complete your age verification and registration. Please call 1-800-334-8157. We have agents available to talk with you Monday to Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturdays from 10:00 a.m. to 8:00 p.m. Eastern Time.

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USER NOT FOUND / VERIFIED

We were unable to verify your account. Please register again on the site or contact us for assistance. Our contact center may be able to help complete your age verification and registration. Please call 1-800-334-8157. We have agents available to talk with you Monday to Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturdays from 10:00 a.m. to 8:00 p.m. Eastern Time.

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SSN Error

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The SSN does not match our records

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If you need assistance, please call 1-800-334-8157. Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time.